Shipping and Refund Policy
Shipping and Refund Policy
Thank you for choosing Lunetta! We're committed to providing a seamless and enjoyable shopping experience. Below, you’ll find all the details about our shipping and refund policies.
Shipping Policy
At Lunetta, we strive to process and ship your order as swiftly as possible for a smooth shopping journey. Here’s what you can expect once your order is confirmed:
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Processing Time: After your order is confirmed, please allow 1-3 business days for us to carefully prepare your items for shipment. During this period, we thoroughly inspect and package your products to ensure everything arrives in perfect condition.
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Shipping Time: Once your items are ready, we’ll ship them to your selected address. Our estimated shipping timeframe is 5-8 business days, though this may vary based on your location and shipping conditions.
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Total Delivery Time: Factoring in both processing and shipping, the overall delivery time is typically between 6-11 business days. We appreciate your patience as your order makes its way to you!
Refund Policy
We hope you adore your Lunetta purchase, but if you need a refund, we aim to make the process as straightforward as possible:
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Refund Eligibility: Refund requests are accepted within 10 days of receiving your order. If you're not fully satisfied, you may request a refund or cancel your order before it ships. Refunds after this time are only possible once the item has been returned and sent back within 10 days of receipt.
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Initiating a Refund: To request a refund, contact us via the "Contact" tab on our website or email us at help@lunettaco.com. Be sure to include your order details, reason for the return, and any relevant information to expedite the process.
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Refund Process: Once we receive your request and confirm eligibility, we’ll start processing the refund. Please note that return shipping costs are not covered, and we recommend using a tracked service. If approved, returns must be shipped with proof of postage within 5 days, or the refund will no longer be valid. Refunds will be issued to the original payment method and may take a few business days to reflect in your account, depending on your payment provider.
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Additional Information: We reserve the right to decline refunds if the item has been worn, the tags have been removed, or if the return request falls outside the eligible period.
Contact Us
If you have any questions or need assistance, we’re here to help! Reach out via our website's "Contact" tab or email us at help@lunettaco.com. Our customer support team is ready to provide assistance.
Thank you for shopping with Lunetta. We appreciate your trust and look forward to serving you with exceptional fashion and service.
Sincerely,
Lunetta Customer Care